Investor Grievance Redressal Policy
Trade Name: Alpha Core Research
SEBI Registered Research Analyst: INH000024301
Research Analyst: Mr. Alok Singh
Registered Address: A173 Nirupam Royal Palms, Jatkhedi, Bhopal, Madhya Pradesh 462026
Our Commitment to Investors
Alpha Core Research is committed to providing a fair, transparent, and timely grievance redressal mechanism for all investors. We strictly adhere to the SEBI (Research Analysts) Regulations, 2014, along with applicable SEBI circulars and master guidelines.
Investor protection, regulatory compliance, and ethical research practices remain our highest priorities.
Dear Investor, if you have any grievance, concern, or complaint related to our research services, processes, or conduct, you
are requested to follow the grievance redressal procedure outlined below for prompt resolution.
Step 1: Contact the Compliance Officer
All grievances should first be addressed to our designated Compliance Officer with complete details of the issue.
- Name: Mr. Alok Singh
- Designation: Research Analyst and Compliance Officer
- Email: info@alphacoreresearch.com
- Phone: +91 91115 88300
Every complaint will be formally acknowledged within 48 working hours. We endeavour to resolve all grievances within 21 calendar days from the date of receipt.
Step 2: Escalation to SEBI
If you are not satisfied with the resolution provided by Alpha Core Research, or if your grievance is not resolved within the prescribed timeline, you may escalate the matter directly to SEBI through the following channels:
- SEBI Toll-Free Investor Helpline:
1800 22 7575 or 1800 266 7575 - SEBI Regional Offices:
Investors may submit a written complaint to any SEBI regional office
as per their convenience.
Step 3: Online Dispute Resolution (ODR) Portal
Investors may opt to resolve disputes through the SMART Online Dispute Resolution (ODR) Portal, an SEBI-empanelled platform that facilitates online conciliation and arbitration.
The ODR mechanism is simple, faster, and cost-effective, enabling dispute resolution without the need for court proceedings.
ODR Portal Access Link: https://smartodr.in/login
Investors are advised to keep all relevant documents ready for upload, including payment receipts, email communications, KYC documents, and research reports, to ensure smooth processing of complaints.
Key Regulatory Framework
Alpha Core Research follows the grievance redressal mechanisms prescribed under the following SEBI guidelines:
- SEBI Circular No. SEBI/HO/OIAE/IGRD/CIR/P/2023/156
Title: Redressal of Investor Grievances through the SEBI Complaint Redressal System and Online Dispute Resolution - SEBI Master Circular No. SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/195
Title: Online Resolution of Disputes in the Indian Securities Market
Relevant links may be accessed directly from the official SEBI website.
Important Information for Investors
Investors are advised to retain all important records, including payment proofs, research communications, and KYC documents, for future reference.
Alpha Core Research does not offer assured or guaranteed returns. We do not act as a portfolio manager or investment adviser. All services are strictly limited to research and analysis.
Warning and Disclaimer
SEBI registration, NISM certification, or membership with any SEBI-recognised body does not guarantee performance or assure returns.
Investments in the securities market are subject to market risks. Investors are advised to carefully read all related documents and disclosures before making any investment decisions.
