Alpha Core Research – Investor Charter
Vision and Mission for Investors
Our Vision
To help investors invest with clarity, confidence, and safety.
Our Mission
Every investor deserves the right knowledge before investing.
We aim to help investors choose suitable investment products based on their personal goals, risk appetite, and financial needs.
We support investors in tracking, managing, and reviewing their investments to move towards long-term financial wellness.
Nature of Business Conducted by Alpha Core Research
- Alpha Core Research operates as an independent Research Analyst.
- We publish research reports based on structured research and analysis.
- We provide independent and unbiased views on securities.
- We issue research recommendations after proper disclosure of any financial interest, if applicable.
- All recommendations are based on publicly available data, factual information, and observed market behaviour.
- Annual audits are conducted as required under applicable regulations.
- All advertisements strictly comply with the Advertisement Code prescribed for Research Analysts.
- We maintain records of all client interactions, including pre-onboarding discussions.
Services Offered to Investors
Client Onboarding Process
- Client onboarding is completed as per regulatory requirements.
- Complete terms and conditions are shared prior to engagement.
- KYC formalities are completed for all fee-paying clients.
Disclosures to Clients
Alpha Core Research believes in full transparency and discloses all material information required for informed decision-making, including:
- Nature of business activities and background details
- Past disciplinary history, if any
- Terms and conditions of research services
- Details of associates
- Risks involved and potential conflicts of interest
- Extent of use of Artificial Intelligence tools
- Conflicts related to third-party research reports or disclosure links
- Conflicts between research services and other activities of the Research Analyst
Service Standards
- Research reports and recommendations are shared without discrimination.
- Confidentiality of research is maintained until public release.
- Client data privacy is respected at all times.
- Measures are implemented to prevent unauthorised access.
- Service timelines are clearly disclosed and adhered to.
- Clear guidance and caution notes are provided for complex products.
- All clients are treated with honesty, fairness, and integrity.
- Client information remains confidential unless legally required or approved.
Grievance Redressal Mechanism
Investors may raise complaints or grievances through the following channels:
- Directly with Alpha Core Research:
Investors may contact the Research Analyst directly. Complaints are
aimed to be resolved within 21 days from receipt. - SEBI SCORES Platform:
SCORES 2.0 is SEBI’s centralised online grievance redressal system.
https://scores.sebi.gov.in
Two-Level Review Process
- First review by the Research Analyst Administration and Supervisory Body (RAASB)
- Second review by SEBI
Complaints may also be escalated through the SMART ODR platform for online conciliation or arbitration.
Physical Complaint Address
Office of Investor Assistance and Education Securities and Exchange Board of India SEBI Bhavan, Plot No. C4-A, G Block
Bandra Kurla Complex, Bandra East Mumbai – 400051
Rights of Investors
- Right to privacy and confidentiality
- Right to transparent and ethical practices
- Right to fair and equitable treatment
- Right to adequate and accurate information
- Right to initial and ongoing regulatory disclosures
- Right to fair and non-misleading advertisements
- Right to know service timelines and parameters
- Right to raise grievances and receive timely redressal
- Right to exit services as per agreed terms
- Right to risk warnings for complex products
- Additional protections for vulnerable investors
- Right to provide feedback
- Right to protection against unfair contractual clauses
Responsibilities and Expectations from Investors
Do’s
- Engage only with SEBI-registered Research Analysts.
- Read all disclosures carefully.
- Make payments only through banking channels.
- Use the Centralised Fee Collection Mechanism where available.
- Review recommendations before acting.
- Seek clarification for complex products.
- Exercise the right to discontinue services.
- Share honest feedback.
- Report any assurance of returns to SEBI.
Don’ts
- Do not hand over funds to the Research Analyst.
- Do not rely on rumours or misleading advertisements.
- Do not be influenced by gifts or short-term incentives.
- Do not share trading, demat, or banking login credentials.
